Enhancing credit scoring model performance by a hybrid scoring matrix

Competition of the consumer credit market in Taiwan has become severe recently. Therefore, most financial institutions actively develop credit scoring models based on assessments of the credit approval of new customers and the credit risk management of existing customers. This study uses a genetic algorithm for feature selection and decision trees for customer segmentation. Moreover, it utilizes logistic regression to build the application and credit bureau scoring models where the two scoring models are combined for constructing the scoring matrix. The scoring matrix undergoes more accurate risk judgment and segmentation to further identify the parts required enhanced management or control within a personal loan portfolio. The analytical results demonstrate that the predictive ability of the scoring matrix outperforms both the application and credit bureau scoring models. Regarding the K-S value, the scoring matrix increases the prediction accuracy compared to the application and credit bureau scoring models by 18.40 and 5.70%, respectively. Regarding the AUC value, the scoring matrix increases the prediction accuracy compared to the application and credit bureau scoring models by 10.90 and 6.40%, respectively. Furthermore, this study applies the scoring matrix to the credit approval decisions for corresponding risk groups to strengthen bank’s risk management practices.